Shipping and delivery

Shipping and Delivery Policy

• Delivery Area

We directly deliver within Auckland and , Hamilton , including rural areas. For specific delivery zones, please contact us.

Shipping Methods

- Standard Shipping (3-5 business days): $5-$10 (depending on location and order value)

- Express Shipping (1-2 business days): $10-$20 (depending on location and order value)

- Free Shipping: on orders over $150

Delivery Times

Our standard delivery times are:

- Monday to Friday, 8am-6pm

- Saturday weekend delivery available (quote on request)

Order Processing

Orders are processed within 1-2 business days. You'll receive a confirmation email with tracking info once your order ships/Delivered.

Delivery Costs

Shipping costs are calculated based on order weight and location. You'll see the cost at checkout.

Lost or Damaged Items

If your item is lost or damaged, contact us within 7 days of delivery, and we'll assist with a replacement or refund.

Returns

If you need to return an item, please see our Returns Policy.

*Disclaimer*

The shipping and delivery policy outlined above is specific to our New Zealand-based business and is intended for our customers' information only. While we strive to provide accurate and up-to-date information, we reserve the right to modify or update this policy at any time without prior notice.

We'll do our best to fulfill orders promptly, but delivery times are estimates only and not guaranteed. We're not liable for delays or losses caused by factors beyond our control, such as natural disasters, courier errors, or incorrect addresses.

If you have questions about our shipping and delivery policy, please get in touch with us.